Araais Group

+966 58 315 1231

Managed Services

Managed Services

Cost-Effective Operations and Maintenance Solutions

Today’s businesses competitiveness lies is their ability to operate 24/7/365. Many organizations took advantage of automation and advanced technologies, that operations and maintenance requires special technical knowledge and expertise. With constantly evolving technology, hyper-converged infrastructure, and constant growth of data, it is hard for businesses to sustain in-house expert teams that could maintain equipment, devices, systems and applications.

Custom-Tailored O&M Services

Data Centers
Operation Centers
IT Infrastructure
Intelligent Buildings
Applications
ICT Infrastructure

Management

Handling of day-to-day operational tasks for your IT infrastructure and applications, including configuration ownership and change management so that your team can focus high value tasks

  • Change management and taking ownership of the configuration
  • Configuration of Network, Security, Computing, Storage and Applications
  • Configuration of NextGen Security features including Application Firewall, TLS/SSL inspection, IPS and Identity Management

Monitoring

Round the clock monitoring of your complete IT Infrastructure and Applications with most comprehensive support for resolving issues remotely and on-the-field by our experienced technical experts.

  • 24×7 Remote Monitoring of the your Infrastructure
  • Monitor System Health like CPU, Memory Utilization
  • Monitor Interface status and Traffic Utilization
  • Monitor Services and Application
  • Field support in case of hardware failure

Optimize

Complete management of your IT assets with regular design and configuration reviews by our Subject Matter Experts and close coordination with product vendors to proactively resolve any issues

  • Quarterly review of configuration, policies and utilization of all systems
  • Daily monitoring of security advisories from vendor to proactively discover any software, hardware or security issues
  • Firmware upgrades and patching based on performance, feature requirements and security advisories
  • Long term analysis of performance parameters and traffic utilization with quarterly reporting